Terms and Conditions for Tours in a Taxi: Welcome to Tours in a Taxi! We are delighted to have you join us on an unforgettable journey through the vibrant city of London. To ensure a smooth and enjoyable experience for all, we have outlined the following terms and conditions. Please take a moment to read through them carefully before booking your tour.

IMPORTANT NOTE: To ensure your convenience and seamless communication, Please provide a mobile/cell phone number that you will be using on your trip. We will always send you a courtesy message the day/night before your tour, introducing ourselves, and confirming your pick-up time and location, so it is essential that your network provider allows mobile calls/messages to and from the UK. This is particularly helpful if you’re having trouble locating a designated meeting point, or generally just need to contact us. Alternatively, you could use or download ‘WhatsApp’, this is a preferred method as it makes establishing contact a lot easier. Also, WhatsApp messages and photos are free. Thank you for your cooperation as we strive to ensure your journey is smooth and enjoyable. Please use your preferred contact number when booking your tour, and please rest assured, that I will keep your information secure and only use it for tour-related communication purposes. Thank you once again for choosing Tours in a Taxi. I’m looking forward to helping you create wonderful memories!

Booking and Payment:
Booking Process: To secure your spot on one of our pre-booked or immediate tours, you can follow these steps: - For pre-booked tours, complete the booking process on our website by providing the necessary contact and payment details. - For tours that need to be arranged as soon as possible, it is recommended to contact us directly. This allows us to quickly find a guide who is readily available to accommodate your needs.

Payment Terms: For pre-booked tours, full payment is required at least 5 days before the start of the tour We accept various payment methods, including credit/debit cards and other online payment options as listed on our website.

Cancellation Policy:
Cancellations by You: If you need to cancel your tour, you can do so up to 24 hours before the scheduled start time to receive a full refund. Unfortunately, cancellations made within 24 hours of the tour start time will not be eligible for a refund. To initiate a cancellation, please contact us via the email address or phone number provided on our website. Full Refund: Cancellations made up to 24 hours before the scheduled tour will be eligible for a full refund.
Last-Minute Cancellations:
Cancellations made within 24 hours of the tour will only be considered for a refund if valid proof of the reason for cancellation is provided. Acceptable reasons include but are not limited to, ill health or family emergencies. Documentation, such as a doctor's note or other relevant evidence, may be required. Regrettably, no refunds will be issued for cancellations made within 24 hours of the tour if valid proof is not provided.

Cancellations by Us:
In the unlikely event that we need to cancel your tour due to unforeseen circumstances, we will notify you as soon as possible. You will be offered a full refund or the option to reschedule your tour for a later date, subject to availability.

Tour Details:
Tour Schedule: Tours will start and end at the designated times and locations as specified in your booking confirmation. Please ensure you arrive at least 10 minutes before the scheduled start time to avoid any delays. Delays may result in a shortened tour duration, and no refunds will be provided for lost time. Please let us know of any special requirements or medical conditions at the time of booking.

Child Safety:
Under UK law, children under 12 years old or under 135cm in height must use a child car seat. Our licensed taxis are equipped to accommodate this requirement. We understand that it may not always be practical for you to travel with a car seat, but please be assured that it will not affect your tour in any way. Please feel free to contact us if you have any concerns about this requirement.

Liability and Safety:
Liability Waiver: By booking a tour with us, you acknowledge that you are aware of and accept the risks associated with travelling in a vehicle.We take all reasonable precautions to ensure your safety, but we cannot be held liable for any injuries or damages caused by unforeseen events.

Passenger Conduct:
We expect all passengers to behave in a respectful and considerate manner during the tour. Any behaviour deemed disruptive or unsafe may result in the termination of the tour without a refund.